Asking a question
Uses tokens
A question is charged at what it actually costs to answer: your question, the passages read from your files and the answer. A typical question over a 50-page document uses about 2,000–4,000 tokens.
Pricing
Pay only for what you use. Tokens never expire.
No monthly commitment. No seat fees. Buy tokens when you need them and keep whatever you don't use.
Get 50K tokens free on signup
No credit card. No trial clock. Tokens don't expire — use them at your own pace.
Buy tokens when you need them
One-time purchase. No recurring charges. Bigger packs unlock better per-token rates. Tokens stack on top of your balance and never expire.
Starter
$5
400K tokens
$12.50 per million
- One-time payment
- Never expires
- Adds to your balance
Standard
$10
900K tokens
$11.11 per million
- One-time payment
- Never expires
- Adds to your balance
Popular
Professional
$50
5M tokens
$10.00 per million
- One-time payment
- Never expires
- Adds to your balance
Business
$100
12M tokens
$8.33 per million
- One-time payment
- Never expires
- Adds to your balance
Best rate
Enterprise
$250
35M tokens
$7.14 per million
- One-time payment
- Never expires
- Adds to your balance
Sign in and choose Add tokens on your Token usage page to buy a pack. Teammates share the workspace owner's balance. Checkout, tax and receipts are handled by our payment partner.
What uses tokens
See exactly what uses what
Uploading a file
Uses tokens
Reading a file — pages, tables, images and search indexing — is charged by the work it takes. The upload window shows an estimate before you start, and won’t start a file your balance clearly can’t cover.
Everything that isn’t AI
Free
Opening your files, dashboards, insights, saved queries and chat history costs nothing, and so do changes such as creating folders, saving questions or deleting files. Browser-Private mode is billed the same way as Cloud.
Why we charge this way
Most software charges a fixed monthly fee per person, then stops working when you have used it too much in one sitting. You pay the same in a quiet month as a busy one, and the cap arrives at the worst possible moment.
We charge for work done instead. Each question you ask and each file you upload draws a little from your balance — and nothing does when you are not using it. There is no seat fee, no monthly reset, and no point at which Files2BI refuses to keep going because you have used it too much today. Whatever you have left stays yours. Every charge is itemised on your Token usage page.
Frequently asked questions
What are tokens?
Tokens are how Files2BI measures work. Asking a question and reading a file you upload use tokens; your balance goes down by exactly what each action costs.
Do tokens expire?
No. Tokens never expire. Use them at your own pace.
How do I check my balance?
Sign in and open Token usage. It shows your remaining balance and breaks down where every token went. Credits added lists every grant and purchase.
What happens when I run out?
You can still sign in and look around — your files, dashboards and settings stay exactly as they are. What stops is asking questions and uploading new files, and you'll be asked to add tokens the next time you try. Buy any pack and you're back within seconds.
Do I get charged for just looking around?
No. Only AI work uses tokens — asking questions and reading the files you upload. Opening your files, dashboards, insights, saved queries and chat history is free, and so are changes such as creating folders, saving questions or deleting files. Every charge is itemised on your Token usage page, and there is no seat fee on top.
Does my team share one balance?
Yes. Teammates you invite draw from the workspace owner's balance, so you buy tokens once for the whole team.
Refund policy?
Unused tokens are refundable within 30 days of purchase. Contact us and we will sort it out.
Enterprise / high-volume?
For custom packs above $250 / 35M tokens, dedicated support or SLA contracts — contact us.
Ready to get started?
50K tokens on us. No credit card. No commitment.